Shipping policy

Shipping Cost

Canada (total cost before tax)	Standard	Express
$0 - $38	$8.95	$11.95
$38.01 - $74.99	$17.90	$23.90
$75+	FREE
USA (total cost before tax)
$0 - $38	$17.95
$39 - $75	$35.90
$76 - $124.99	$53.85
$125+	FREE

We are currently working on international orders to other countries in the world.

Pick Up

Please contact us at teacup.to@gmail.com should you choose to pick up your order from our office located in downtown Toronto. We have various pick up dates/times available.

Order Processing

Please allow 24-48 hours for your order to be processed.

Shipping Times

We work with Canada Post and UPS to ensure that you receive your bubble tea kits as soon as possible. Shipping can vary from 3 -10 days however you should allow approximately 5 business days from date of purchase. A tracking number will be provided once your order is shipped. 

**Please note that delivery times may be delayed due to COVID-19. Thank you for understanding.

Incorrect Shipping Information

Shipping labels are generated according to the information provided by the customer on the purchase order. If you have submitted incorrect information, please email teacup.to@gmail.com immediately. If the order has already been processed and shipped, it is the client’s responsibility to contact the carrier for any address changes.

Lost or Stolen Packages

We understand that there is a chance that packages may be lost or stolen however Teacup.to is not responsible for any lost or stolen packages. Please contact the carrier to file a claim, as they will try to locate your order as soon as possible.